Frequently Asked Questions
What is SwitzerlandWithMatthew.com?
SwitzerlandWithMatthew.com is a website operated by San Nicola di MDG, sole proprietorship.
The brand is led by Matthew D., a private guide raised and based in Lugano, in the distinguished southern Swiss region of Ticino. Switzerland With Matthew curates bespoke, high-end travel experiences across Ticino and throughout Switzerland, offering discerning guests personalized itineraries, refined service, and an authentic insider perspective on the country’s most exceptional landscapes, culture, and lifestyle.
What is San Nicola di MDG?
San Nicola di MDG is a sole proprietorship officially registered with the Lugano Commercial Register. The company is authorized to organize and promote day trips and multi-day excursions throughout Switzerland.
Why did you choose San Nicola as a company name?
San Nicola, known in English as Saint Nicholas, is the patron saint of travelers and pilgrims. What better way to embark on a journey than with the blessing and protection of a saint.
That said, Switzerland With Matthew warmly welcomes and serves guests of all religions, cultures, and backgrounds, with the utmost respect and discretion.
Are you insured?
Yes. As required by Swiss law, the company maintains appropriate civil liability insurance to cover the organization and operation of day and multi-day excursions in Switzerland, ensuring protection for guests in the event of an incident.
Are you a licensed tour guide?
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How did you prepare to become a tour guide?
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How are you able to offer so many destinations while maintaining exceptional quality?
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What modes of transportation are included in your tours?
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Are meals included in your tours?
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Do you accommodate travelers with allergies or special dietary requirements?
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In a chocolate tour, how much chocolate will we taste?
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In a cheese tour, how much cheese will we taste?
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For tours that include a meal, what are the portion sizes like?
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Are alcoholic beverages served on your tours?
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How long do your tours last?
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Why don’t you offer 2-hour tours?
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Are tours held in any weather?
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What is the best way to contact you to make a reservation?
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How do we pay for a tour?
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Should we tip the guide?
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Where does the pick-up take place on the day of the tour?
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Where does the tour end?
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Are children welcome on your tours?
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Are people with limited mobility welcome on your tours?
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